Return & Refund Policy

90-Day Money Back Guarantee

We stand behind our products with a 90-day guarantee. If there's a genuine issue, we'll make it right. Here's how it works.

Valid Reasons for Returns

✅ We'll Refund or Replace If:

  • Doesn't fit your vehicle — Our products fit 99% of cars, but if yours is the exception, full refund
  • Product defect — Manufacturing issues, broken components, or faulty locks
  • Damaged in shipping — Arrived broken or unusable
  • Wrong item sent — We shipped the incorrect product
  • Doesn't work as described — Legitimate functionality issues

Email antiapexx.suportt@gmail.com with your issue and we'll sort it within 24 hours.

Return Conditions

To Qualify for a Return:

  • Request must be made within 90 days of delivery
  • Product must be unused or only tested for fit
  • Include all original packaging, keys, and accessories
  • Provide proof of purchase (order number or receipt)
  • Have a valid reason from the list above

NOT Eligible for Return:

  • Damaged through misuse or neglect
  • Used products showing significant wear
  • Digital products or gift cards
  • Products purchased from unauthorized resellers

The Return Process

Step 1: Email antiapexx.suportt@gmail.com with:

  • Order number
  • Specific issue (doesn't fit, defective, etc.)
  • Photos if product is damaged

Step 2: We'll review within 24 hours

Step 3: If approved, we'll provide return instructions

Step 4: Ship the item back (you cover shipping unless it's our error)

Step 5: Refund processed 5-10 business days after we receive and inspect

Shipping & Processing

Return Shipping Costs:

  • Customer pays — For fit issues or other standard returns
  • We pay — If product is defective, wrong, or damaged in shipping
  • Use tracking — We're not responsible for lost return shipments

Refund Timeline:

  • 24 hours — Return request response
  • 48 hours — Inspection after receipt
  • 5-10 business days — Funds back in your account
  • Original shipping — Non-refundable (we already paid it for you)

Exchanges

Defective or damaged products will be replaced immediately. Same product only, no exchanges for different items. Email us with photos of the defect and we'll express ship a replacement.

Quality Promise

We use military-grade materials and test every batch. In 50,000+ sales:

  • 0.02% defect rate
  • 0.01% doesn't fit claims (7 total)
  • 0% defeated by thieves

If you receive one of the rare faulty units, we'll fix it immediately.

Fit Guarantee

Our products are designed to fit 99% of Australian vehicles. We've tested on everything from Corollas to Rangers. If it genuinely doesn't fit your specific vehicle, we'll refund you completely. Just email us with your car make/model and we'll process it immediately.

Contact Us

Email: antiapexx.suportt@gmail.com
Response time: Within 24 hours, every time

Include:

  • Order number
  • Clear description of the issue
  • Photos (for damage/defect claims)
  • Vehicle make/model (for fit issues)

The Bottom Line

If there's a legitimate problem — it doesn't fit, it's defective, we stuffed up — we'll fix it immediately. No runaround, no excuses. That's the promise.

— The Anti Apex Team
Quality products. Real guarantees. Australian service.