eturn & Refund Policy

90-Day Money Back Guarantee

We stand behind our products with a 90-day money back guarantee.
If there’s a genuine issue, we’ll make it right. Here’s how it works.

Valid Reasons for Returns

✅ We’ll Refund or Replace If:

• Doesn’t fit your vehicle
  Our products fit the vast majority of vehicles. If yours is the exception, you’re covered.

• Product defect
  Manufacturing issues, broken components, or faulty mechanisms.

• Damaged in shipping
  Arrived damaged or unusable.

• Wrong item sent
  We shipped the incorrect product.

• Doesn’t work as described
  Genuine functional issues confirmed by our support team.

Return Conditions

To Qualify for a Return:

• Request must be made within 90 days of delivery

• Product must be unused or only tested for fit

• All original packaging, keys, and accessories included

• Proof of purchase required (order number or receipt)

• Must meet one of the valid reasons listed above

❌ Not Eligible for Return:

• Damage caused by misuse or improper installation

• Products showing significant wear

• Digital products or gift cards

• Products purchased from unauthorised resellers

The Return Process

Step 1: Email antiapexx.support@gmail.com with:

• Order number

• Reason for return (fit issue, defect, damage, etc.)

• Photos or video (for defect or damage claims)

Step 2: We respond within 24 hours

Step 3: If approved, we send return instructions

Step 4: Ship the item back (return shipping covered if it’s our fault)

Step 5: Refund processed 5–10 business days after inspection

Shipping & Processing

Return Shipping Costs:

• Customer pays for change-of-mind returns

• We pay if the product is defective or damaged in transit

• Tracked return shipping is recommended (lost returns are not our responsibility)

Refund Timeline:

• 24 hours – Return request response

• 48 hours – Inspection after arrival

• 5–10 business days – Refund back to original payment method

• Original shipping costs are non-refundable

Exchanges

Defective or damaged products will be replaced immediately.
We do not offer exchanges for different items.
Email us with photos and we’ll arrange a replacement.

Quality Promise

We use military-grade materials and test every batch.
Across 50,000+ units sold:

• <0.02% defect rate

• <0.1% return rate

• No confirmed cases of theft caused by product failure

If you receive one of the rare faulty units, we fix it immediately.

Fit Guarantee

Our products are designed to fit most vehicles in the UK.
If it genuinely doesn’t fit your specific vehicle, we’ll refund you in full.

Just email us with your vehicle make and model, and we’ll handle it.

Contact Us

📧 antiapexx.support@gmail.com
⏱ Response time: within 24 hours, business days

Please include:

• Order number

• Clear description of the issue

• Photos or video if relevant

• Vehicle make/model (for fit issues)

The Bottom Line

If there’s a real problem — we fix it.
No runaround. No excuses. That’s the promise.

— The Anti Apex Team
Quality products. Real guarantee. UK-focused support.